Shipping Policy

Thank you for shopping with Gooxit. This Shipping Policy outlines how your orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms below.

1. Order Processing Time

  • All orders are processed within 1 business day (excluding weekends and public holidays).

  • Orders placed after business hours will be processed on the next working day.

  • During product drops, sales, or peak periods, slight delays may occur.

Once shipped, you will receive tracking details via email or SMS.

Orders cannot be cancelled once shipped. Please refer to our Return & Refund Policy for post-delivery options.

2. Shipping Partners & Coverage

All orders are fulfilled through our production partner and shipped using trusted courier services including:

  • Delhivery

  • FedEx

  • Ekart

  • Xpressbees

  • Ecom Express

These partners cover most serviceable pin codes across India.

👉 In cases where a pin code is not serviceable by the above courier partners:

  • Orders will be shipped via India Post (Speed Post)

  • This ensures delivery coverage across all serviceable pin codes in India (prepaid only)

3. Delivery Timelines

Estimated delivery timelines (after dispatch):

  • Metro Cities: 3–5 business days

  • Non-Metro Areas: 5–7 business days

  • Remote / Special Locations: 7–10 business days

Orders shipped via India Post (Speed Post) may take slightly longer depending on location.

Delivery timelines are estimates and not guaranteed.

Delays may occur due to:

  • Courier partner delays

  • Weather or natural disruptions

  • Public holidays

  • Incorrect shipping details

4. Shipping Charges

  • Flat ₹100 shipping on orders below ₹3000

  • FREE shipping on orders of ₹3000 and above

Shipping charges are calculated and displayed at checkout.

Shipping fees are non-refundable, except in cases where:

  • A defective product is delivered

  • An incorrect item is shipped

5. Payment Mode (Important)

  • Gooxit currently operates on a Prepaid-only model

  • Cash on Delivery (COD) is not available at launch

All orders must be paid in full at checkout.

6. Tracking Information

  • Tracking details will be shared once your order is shipped

  • Customers are responsible for tracking their shipments

If you do not receive tracking details within 2 business days, contact:
gooxit@pm.me

7. Serviceability & Delivery Limitations

While we aim to deliver across India:

  • Some pin codes may not be serviceable by primary courier partners

  • In such cases, orders will be fulfilled via India Post (Speed Post)

However, if a location is:

  • Incorrectly entered

  • Completely non-serviceable

We reserve the right to cancel the order and issue a refund.

8. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping details.

We are not liable for:

  • Incorrect or incomplete addresses

  • Failed delivery due to customer unavailability

If an order is returned due to failed delivery:

  • Re-shipping charges may apply

9. Damaged, Lost, or Missing Orders

If your order arrives damaged:

  • Notify us within 24 hours of delivery

  • Share clear photos and order details

If tracking shows “Delivered” but not received:

  • Check with neighbors/security

  • Contact the courier

  • Inform us within 24 hours

Once marked delivered by the courier, responsibility may shift unless proven otherwise.

10. Policy Alignment

This Shipping Policy must be read with our Return & Refund Policy.

  • Return eligibility starts from delivery confirmation

  • Shipping charges are non-refundable unless due to our error

  • Orders cannot be cancelled after shipping

11. Contact Us

For shipping-related queries:

Gooxit
Email: gooxit@pm.me