Shipping policy

Shipping Policy

Last updated: July 6, 2026

Thank you for shopping with Gooxit. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

All orders are processed within one business day, excluding weekends and public holidays.

Orders placed outside business hours will be processed on the next working day.

During product launches, promotional campaigns, festive seasons, or periods of unusually high order volumes, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing your shipment tracking details.

Orders cannot be cancelled once they have been shipped. Please refer to our Return & Refund Policy for post-delivery options.

2. Shipping Coverage

We currently ship to selected serviceable locations across India. Delivery availability depends on courier coverage and operational feasibility.

Orders are fulfilled through our production partner and delivered using trusted courier partners. The courier used for your order will depend on your delivery location and operational requirements. Our shipping partners may include:

  • Delhivery
  • FedEx
  • Ekart
  • Xpressbees
  • Ecom Express

If your location is not serviceable by any shipping partner, we reserve the right to cancel your order and issue a full refund.

3. Delivery Time

Estimated delivery timelines apply only to serviceable locations accepted for delivery. Delivery times may vary depending on your location, courier availability, and other operational factors.

  • Metro cities: 3–5 business days
  • Non-metro locations: 5–7 business days
  • Remote locations: 7–10 business days

Orders shipped through India Post (Speed Post) may require additional delivery time depending on the destination.

These delivery timelines are estimates only and are not guaranteed.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Courier operational delays
  • Severe weather conditions
  • Public holidays
  • Government regulations or restrictions
  • Natural disasters
  • Industrial action or labour disruptions
  • Incorrect or incomplete shipping information provided by the customer

While we work closely with our courier partners, Gooxit cannot guarantee delivery dates once an order has been dispatched.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout.

Our current shipping rates are:

  • ₹100 on orders below ₹3000
  • FREE Shipping on orders of ₹3000 and above

If promotional shipping offers are available, the shipping charges displayed at checkout shall apply.

Shipping charges are non-refundable unless the return is approved due to our error, such as sending an incorrect, damaged, or defective product.

5. Payment Method

Gooxit currently operates on a prepaid-only model.

We do not offer Cash on Delivery (COD) at this time.

All orders must be paid in full using the payment options available during checkout before they are processed for dispatch.

6. Shipment Tracking

Once your order has been shipped, you will receive shipment tracking details by email.

Customers are responsible for monitoring the shipment using the tracking information provided.

If you do not receive tracking details within two business days after placing your order, please contact us at hello@gooxit.in.

7. Customer Responsibilities

Customers are responsible for providing complete and accurate shipping information when placing an order.

Gooxit is not responsible for delivery issues arising from:

  • Incorrect or incomplete shipping addresses
  • Incorrect contact information
  • Customer unavailability during delivery attempts
  • Failure to collect the shipment from the courier where required

If an order is returned to us because delivery could not be completed, additional shipping charges may apply for re-dispatch.

8. Damaged, Incorrect or Missing Deliveries

If your order arrives damaged, defective, or incorrect:

  • Notify us within 24 hours of delivery.
  • Include your order number.
  • Provide clear photographs showing the issue.

If tracking indicates that your package has been delivered but you have not received it:

  • Check with neighbours, your building reception, or security personnel.
  • Contact the courier partner immediately.
  • Notify Gooxit within 24 hours.

Once a shipment has been marked as successfully delivered by the courier, responsibility for the shipment transfers to the customer, unless there is evidence of courier error or damage during transit.

9. Force Majeure

Gooxit shall not be liable for delays or failure to deliver orders resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government restrictions
  • War
  • Civil unrest
  • Transportation disruptions
  • Labour strikes
  • Technical failures affecting logistics providers

Where possible, we will keep customers informed of significant shipping delays.

10. Relationship with Other Policies

This Shipping Policy should be read together with our:

  • Terms of Service
  • Return & Refund Policy
  • Privacy Policy

Where there is any conflict regarding returns or refunds, the Return & Refund Policy shall govern.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Gooxit

Email: hello@gooxit.in

Phone
+91 89255 02558

Address:
No.2, Dr. Radhakrishnan Nagar Main Road,
Thiruvanmiyur
Chennai, Tamil Nadu 600041
India