Privacy policy

Privacy Policy

Last updated: July 6, 2026

At Gooxit, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, create an account, place an order, or otherwise interact with our products and services.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and process your orders securely.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

If there is any conflict between this Privacy Policy and our Terms of Service regarding the collection or processing of personal information, this Privacy Policy shall prevail.

1. Information We Collect

Depending on how you interact with Gooxit, we may collect the following categories of information.

A. Information You Provide

When you place an order, create an account, subscribe to our communications, submit a review, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order history
  • Account information
  • Customer support communications
  • Any other information you voluntarily provide

Payment information is processed securely through our authorised payment providers. Gooxit does not store your complete credit card, debit card, UPI, or banking details.

B. Information Collected Automatically

When you browse our website, certain information is collected automatically to help us operate, improve, and secure our services.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Network information
  • Pages viewed
  • Products viewed
  • Time spent on pages
  • Search terms
  • Referral source
  • Cart activity
  • Website interactions

This information helps us understand how visitors use our website and improve your shopping experience.

C. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Keep the website functioning correctly.
  • Remember your preferences.
  • Maintain your shopping cart.
  • Improve website performance.
  • Measure website traffic.
  • Personalise content and recommendations.
  • Improve security.
  • Support advertising and marketing activities.

Most browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

2. How We Use Your Information

We use your personal information only for legitimate business purposes, including to:

Process Orders

  • Process payments.
  • Confirm purchases.
  • Prepare and ship orders.
  • Manage returns and refunds.
  • Provide order updates.

Provide Customer Support

We use your information to:

  • Respond to enquiries.
  • Resolve complaints.
  • Provide after-sales support.
  • Verify purchases.
  • Communicate regarding your orders.

Improve Our Services

We analyse how customers interact with our website to:

  • Improve website usability.
  • Improve product offerings.
  • Optimise navigation.
  • Develop new features.
  • Enhance customer experience.

Marketing & Communication

With your consent where required, we may use your information to:

  • Send promotional emails.
  • Inform you about new products.
  • Notify you of offers and discounts.
  • Share newsletters.
  • Request product reviews.
  • Recommend products based on previous purchases.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Fraud Prevention & Security

We use personal information to:

  • Verify customer identity.
  • Detect fraudulent transactions.
  • Prevent abuse of our services.
  • Protect customer accounts.
  • Maintain website security.
  • Comply with legal obligations.

Legal Compliance

Where required, we may process or disclose personal information to:

  • Comply with applicable laws.
  • Respond to lawful requests from government authorities.
  • Protect our legal rights.
  • Investigate suspected fraud or misuse.
  • Enforce our Terms of Service and other policies.

3. Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third-party service providers only to the extent necessary to operate our business and provide our services.

These include:

Shopify

Our online store is hosted on Shopify. Shopify processes certain personal information to:

  • Operate our website.
  • Process orders.
  • Manage customer accounts.
  • Process payments.
  • Help protect against fraud.
  • Improve the shopping experience.

You can learn more about Shopify’s privacy practices by visiting:

https://privacy.shopify.com

Payment Providers

Payments are securely processed through authorised third-party payment gateways.

These providers receive only the information necessary to process your payment securely.

Gooxit never stores your complete payment card information.

Shipping & Logistics Partners

To deliver your orders, we share necessary shipping information such as:

  • Name
  • Delivery address
  • Phone number
  • Order details

only with our courier and logistics partners.

Analytics Providers

We use analytics tools to understand how visitors use our website and to improve its performance.

These tools may collect information such as:

  • Pages visited
  • Time spent on pages
  • Device information
  • Browser information
  • Website interactions

We currently use services such as:

  • Google Analytics
  • Microsoft Clarity

These services help us improve website usability and customer experience.

Advertising Partners

We use advertising technologies to better understand customer interests and measure the effectiveness of our advertising campaigns.

These may include:

  • Meta Pixel
  • Meta Conversions API
  • Shopify marketing tools

These technologies may use cookies or similar identifiers to measure website activity and help us deliver more relevant advertisements.

Customer Review Platforms

If you submit a product review, we may share limited information with our review service provider, such as:

  • Name
  • Purchased product
  • Rating
  • Review content

We currently use Judge.me to collect and display verified customer reviews.

Service Providers

We may also share information with trusted service providers who assist us with:

  • Customer support
  • Email communications
  • Fraud prevention
  • Website hosting
  • Data storage
  • Technical support

These providers may process personal information only on our behalf and only for the purposes described in this Privacy Policy.

4. When We May Disclose Information

In limited circumstances, we may disclose personal information where required to:

  • Comply with applicable law.
  • Respond to lawful requests from government authorities.
  • Protect the rights, safety, or property of Gooxit, our customers, or others.
  • Investigate suspected fraud, abuse, or illegal activity.
  • Enforce our Terms of Service and other policies.

If Gooxit undergoes a merger, acquisition, business transfer, restructuring, or sale of assets, customer information may form part of the transferred assets, subject to applicable privacy laws.

5. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for:

  • The content of those websites.
  • Their privacy practices.
  • Their security measures.

We encourage you to review the privacy policies of any third-party website you visit.

6. Data Security

Protecting your information is important to us.

We implement reasonable administrative, technical, and organisational safeguards designed to protect your personal information against:

  • Unauthorised access.
  • Loss.
  • Misuse.
  • Alteration.
  • Disclosure.
  • Destruction.

While we take commercially reasonable measures to protect your information, no method of internet transmission or electronic storage is completely secure.

Accordingly, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Process your orders.
  • Provide customer support.
  • Maintain your account.
  • Comply with legal, accounting, and tax obligations.
  • Resolve disputes.
  • Enforce our agreements.

When information is no longer required, we will securely delete or anonymise it where reasonably practicable.

8. Your Privacy Rights

Depending on the laws applicable to your location, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to applicable legal obligations.
  • Request a copy of your personal information where legally applicable.
  • Withdraw your consent to receive marketing communications at any time.
  • Object to or restrict certain types of processing where permitted by law.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests to help protect your privacy and security.

We will not discriminate against you for exercising any of your applicable privacy rights.

9. International Data Transfers

Some of the service providers we work with, including Shopify and certain analytics, payment, and marketing providers, may process or store your information outside India.

Whenever your information is transferred internationally, we expect our service providers to use appropriate safeguards and security measures consistent with applicable privacy laws.

10. Children’s Privacy

Our website is intended for individuals who are at least 18 years of age or who have the consent of a parent or legal guardian where required by law.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us. We will take reasonable steps to investigate and, where appropriate, delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices.
  • Applicable laws or regulations.
  • Website functionality.
  • Third-party services we use.

When changes are made, we will publish the revised Privacy Policy on this page and update the “Last updated” date at the top of the document.

Your continued use of our website after any changes become effective constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise any of your privacy rights, please contact us:

Gooxit

Email: hello@gooxit.in

Phone
+91 89255 02558

Address:
No.2, Dr. Radhakrishnan Nagar Main Road,
Thiruvanmiyur
Chennai, Tamil Nadu 600041
India