Refund policy

Return & Refund Policy

This Return & Refund Policy forms part of the Terms of Service of Gooxit. By placing an order on our website, you agree to the terms outlined below.

We aim to ensure a fair and transparent return process while maintaining product quality and hygiene standards.

1. Return Eligibility

You may request a return if:

  • The request is made within One Day from the date of delivery confirmation

  • The item is unused, unwashed, unworn, and undamaged

  • All original tags and packaging are intact

  • Proof of purchase (order number or confirmation email) is provided

Items that do not meet these criteria may be rejected upon inspection.

Return eligibility begins from the courier-confirmed delivery date.

2. Size Exchange (Apparel-Friendly Policy)

We understand that sizing can sometimes vary.

If your item does not fit:

  • You may request a size exchange within One Day of delivery.

  • The product must be unused, unwashed, and in original condition with tags intact.

Important:

  • Exchanges are subject to size availability.

  • If the requested size is unavailable, a store credit or refund may be offered at our discretion.

  • Only one size exchange per order item is permitted.

Shipping costs for size exchanges may apply unless otherwise stated.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or made-to-order products

  • Clearance or final-sale items

  • Gift cards

  • Products showing signs of use, washing, alteration, or damage caused after delivery

We reserve the right to refuse returns that do not comply with these conditions.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 24 Hours of delivery

  • Email gooxit@pm.me with:

    • Order number

    • Clear photos showing the issue

After verification, we will offer:

  • A replacement, or

  • A full refund (including original shipping charges, if applicable)

Claims made after 48 hours of delivery may not be accepted.

5. Return Process

To initiate a return:

  1. Email gooxit@pm.me within One Day of delivery.

  2. Wait for return authorization and instructions.

  3. Ship the product back as instructed.

Returns sent without prior approval may not be accepted.

We recommend using a trackable courier service. We are not responsible for items lost during return transit.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).

  • Original shipping charges are non-refundable unless the return is due to our error.

  • If a return is rejected after inspection, re-shipping charges may apply.

7. Refund Process & Timing

Once the returned product is received and inspected:

  • You will be notified of approval or rejection.

  • If approved, refunds will be processed within 4-7 business days.

  • Refunds will be issued to the original payment method only.

Please note:

  • Refund processing time may vary depending on your bank or payment provider.

  • Shipping fees are non-refundable except in cases of verified defective or incorrect items.

8. Order Cancellation

Orders may be cancelled within 3 hours of placement.

Once an order has been shipped:

  • It cannot be cancelled.

  • It must follow the return process after delivery.

This aligns with our Terms of Service and Shipping Policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Gooxit shall not be liable for indirect, incidental, or consequential damages arising from product use.

Our liability is limited to the purchase price of the product in question.

10. Contact Information

For any return, refund, or exchange inquiries:

Gooxit
Email: gooxit@pm.me